topic Re: Not working roaming in Hungary. in Mobile Services

Not working roaming in Hungary.

Barbi97 — Wed, 24 May 2023 09:38:38 GMT

Hi. I arrived in Hungary two days ago. I had my cell phone twice for half a day. since then it hasn't and I don't understand why. should I have activated something else in the UK? what can I do? i tried restarting the phone, looking for solutions but nothing works. Please any help?

Re: Not working roaming in Hungary.

Barbi97 — Wed, 24 May 2023 09:43:41 GMT

I meant I had mobil data until twice for half day

Re: Not working roaming in Hungary.

Christopher_G — Wed, 24 May 2023 11:56:35 GMT

Hi @Barbi97

Welcome to the community.

Do you have an active spend cap? Have you tried manually connecting to another available network?

Are you on a contract plan or pay as you go?

Chris

Re: Not working roaming in Hungary.

Barbi97 — Wed, 24 May 2023 12:39:07 GMT

I have contract. Yes I tried. I don’t have any spend cap. It shows £0.00

Re: Not working roaming in Hungary.

Christopher_G — Wed, 24 May 2023 13:29:27 GMT

It may be worth speaking to our Mobile Care team so they can check everything from our side for you, @Barbi97

You can find our contact information, including an international number, on our get in touch help page.

Chris