topic Re: Re: I am not receiving verification codes, why is this in Mobile Services

Re: I am not receiving verification codes, why is this

sophiehollingsw — Wed, 24 May 2023 08:06:52 GMT

Hi I’m not receiving and messages at all

Leanne_T — Wed, 24 May 2023 08:22:48 GMT

Thanks for coming here.

Is this happening with all numbers?

Can you make and receive calls?

Leanne 🙂

sophiehollingsw — Wed, 24 May 2023 08:24:51 GMT

I cannot receive calls and my messages won’t activate

Leanne_T — Wed, 24 May 2023 08:44:19 GMT

Are you with us on pay as you go or pay monthly?

Is this a new SIM card?

Are you in the UK?

Leanne 🙂

sophiehollingsw — Wed, 24 May 2023 08:45:51 GMT

Not a new sim either

Leanne_T — Wed, 24 May 2023 08:47:28 GMT

Could you let me know, are you with us on pay as you go or pay monthly?

Also, are you in the UK?

Leanne.

sophiehollingsw — Wed, 24 May 2023 08:48:51 GMT

I do not pay monthly or anything. Ian in the uk

Leanne_T — Wed, 24 May 2023 09:17:05 GMT

When was the last time the SIM was used? @sophiehollingsw

Have you restarted the device?

Leanne.