Upgrade new plan cost wrong.

Tara2021 — Mon, 22 May 2023 15:40:30 GMT

I upgraded yesterday to the iPhone 14 pro on the unlimited plus plan for £76 a month. There was £5 discount on the site and then i added my EE Perk code for my 20%. I don’t have the phone yet but my plan has changed and is showing me my payment will be £63.33 excluding VAT per month. I have TRIED several times to contact EE but just keep getting texts then nobody is calling me back. Any ideas? The upgrade was my first in a good many years and it was a push to be able to do it at the discounted cost so now I am quite upset at the thought of it being so much more.

Re: Upgrade new plan cost wrong.

Christopher_G — Mon, 22 May 2023 17:14:06 GMT

Hi @Tara2021

Welcome to the community, we'll do our best to help.

Have you downloaded the breakdown of your bill to see why it was more than you expected?

I think you may need to speak to our Mobile Care team about this though. Usually, you can't use the Perk discount alongside other discounts.

Chris

topic Upgrade new plan cost wrong. in Mobile Services

Upgrade new plan cost wrong.

Re: Upgrade new plan cost wrong.