topic Roaming not working in Portugal in Mobile Services

Roaming not working in Portugal

SteveAlexander — Sat, 20 May 2023 21:05:29 GMT

Hi, I checked roaming settings before travelling and thought that all was setup.
I’m now in Portugal and I’m not able to use data or other services. Have checked my account and set a spending cap of £30, checked roaming via 150 and all appears to be setup. But it’s still not working.
any ideas?

Thanks.

Re: Roaming not working in Portugal

Leanne_T — Sun, 21 May 2023 05:57:01 GMT

Hi @SteveAlexander

Thanks for coming here.

Do you have signal?

What happens if you manually search for a network, do any show available?

Leanne 🙂

Re: Roaming not working in Portugal

SteveAlexander — Tue, 23 May 2023 17:07:24 GMT

Seems that having the spend cap set was causing a block on roaming!! CS removed this and all works fine. Very odd !

Re: Roaming not working in Portugal

Christopher_G — Tue, 23 May 2023 17:27:43 GMT

Thanks for coming back to share the solution with us, @SteveAlexander

Enjoy the rest of your trip. 🙂

Chris