topic Re: Re: Sim card disconnected in Mobile Services

Re: Sim card disconnected

Claire246 — Tue, 16 May 2023 14:13:13 GMT

Hello I have the same problem. In Spain paid for 1 months roaming on Sunday, now my message states no network, disconnected, .unable to contact ee as no phone or message system . Could someone from Ee contact me by email so that I can sort this. Thank you. I don't have another phone to try sim.

Re: Re: Sim card disconnected

Leanne_T — Tue, 16 May 2023 14:31:04 GMT

Hi @Claire246

Thanks for coming here.

Do you have a pay monthly account?

If so, did you text ROAMING to 150 before travelling abroad to make sure the account was activated for roaming?

Leanne.

Re: Re: Sim card disconnected

Claire246 — Tue, 16 May 2023 14:44:55 GMT

Hello Leane I spoke to a customer advisor on the phone in the UK on Sunday to set up the roaming on my current contract. On reaching Spain on Monday no mobile connection at all on any network. Roaming was switched on before leaving the UK.

Re: Re: Sim card disconnected

Claire246 — Tue, 16 May 2023 14:46:00 GMT

Yes I pay by dd each month for sim contract

Re: Re: Sim card disconnected

Leanne_T — Tue, 16 May 2023 14:47:31 GMT

Hi @Claire246

Thanks for the quick reply.

Do you have any networks showing in your phone settings?

If so what happens if you try and select these networks?

Leanne.

Re: Re: Sim card disconnected

Claire246 — Tue, 16 May 2023 15:09:00 GMT

3 networks all are the same disconnection from network.

Re: Re: Sim card disconnected

Leanne_T — Tue, 16 May 2023 15:18:32 GMT

Thanks @Claire246

We would need to get this looked into for you.

Please give us a call from any other phone on +44 7953966250 and the team will be able to help you further.

Leanne.