topic Re: Message not delivered in Mobile Services

Message not delivered

Loupit — Sun, 14 May 2023 17:12:40 GMT

Hi does anybody know what this means please?

Message could not be delivered, because of error (code 064).

Re: Message not delivered

Swoffer88 — Sun, 14 May 2023 17:34:37 GMT

Re: Message not delivered

Loupit — Sun, 14 May 2023 21:22:30 GMT

Hi does anybody know what error code 064 means?

Re: Message not delivered

Northerner — Mon, 15 May 2023 06:50:14 GMT

Hi @Loupit

It is normally a code relating to the network, or credit to send the messages.

Are you in the UK?

Are you on EE PAYG or pay monthly contract?

Thanks

Re: Message not delivered

Loupit — Mon, 15 May 2023 09:26:32 GMT

Hi I’m on pay monthly and I have no problems with any other numbers. It’s the receiving number that has a problem and that is also an EE number. I’ve tried other phones to call it and and it’s a voicemail saying calls not currently being connected to this number, if you’ve dialled correctly I’m afraid it means that calls are not being accepted from the network. Then it goes to a welcome to EE voicemail to leave a message. When I tried to text the number it sent a bounce back text from the number (I thought the person had text and all was resolved) but it was a message saying not delivered due to error code 064.

Any help is much appreciated x

Re: Message not delivered

Leanne_T — Mon, 15 May 2023 09:30:13 GMT

Hi @Loupit

Could you check if the person you are trying to contact has blocked your number if their phone settings?

Can they receive calls and texts from all other numbers?

Leanne.

Re: Message not delivered

Loupit — Mon, 15 May 2023 09:50:18 GMT

Hi, no other numbers are getting the same message saying calls are not
being connected etc

Re: Message not delivered

Leanne_T — Mon, 15 May 2023 09:59:02 GMT

Thanks @Loupit

The account holder of the number you are calling will need to contact us to get this looked into.

Leanne.

Re: Message not delivered

Loupit — Mon, 15 May 2023 12:57:59 GMT

Ok. Thanks for your help.
seems like a definite issue then that needs fixed.

Re: Message not delivered

Leanne_T — Mon, 15 May 2023 13:18:28 GMT

If this is affecting all calls and texts, this would need looked into @Loupit

Leanne.

Re: Message not delivered

EssexBoyEE — Mon, 15 May 2023 13:22:45 GMT

Just for info, Delivery Error 064 means Invalid Destination,