topic Mobile network not supported by service provider in Mobile Services

Mobile network not supported by service provider

Jihyun1 — Mon, 15 May 2023 10:30:20 GMT

Hello

I'm in Malta at the moment

And this morning

EE sim suddenly didn't work.

It says

'Mobile network not supported by service provider'

I checked my EE page on EE website but I can still uae it, and I put the sim it back again.

But it doesn't work.

Re: Mobile network not supported by service provider

XRaySpeX — Mon, 15 May 2023 10:40:10 GMT

@Jihyun1 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Mobile network not supported by service provider

Jihyun1 — Mon, 15 May 2023 10:50:18 GMT

I'm using PAYG which I bought it in the UK.
And I could use it without problem until yesterday even in Malta.
And My payG date is until 20th this month.
It just suddenly hasn't worked since this morning.
I've already restarted my Phone 5 times..

Re: Mobile network not supported by service provider

Christopher_G — Mon, 15 May 2023 11:11:33 GMT

Hi @Jihyun1

Could you try manually connecting to a different available network please?

Chris