topic Re: Upgrade through online chat in Mobile Services

Upgrade through online chat

Cam0508 — Sat, 13 May 2023 09:02:36 GMT

I am looking to upgrade but cannot online as sending code to mobile which is not working ...the online chat never seems available and looking to do this whilst at work so cannot call

Re: Upgrade through online chat

Christopher_G — Sat, 13 May 2023 11:40:39 GMT

Hi @Cam0508

Welcome to the community.

Are you able to call after work? Or do you live or work near an EE store?

Chris

Re: Upgrade through online chat

Cam0508 — Sat, 13 May 2023 11:48:29 GMT

I can try and call after work....why is the online chat never available anymore?

I find it very poor service as not everyone has time to hold on the phone and the chat service was very efficient

Re: Upgrade through online chat

Christopher_G — Sat, 13 May 2023 11:52:02 GMT

I've just checked and it's available now, @Cam0508. If it isn't working for you, try another device or browser.

Upgrade mobile - contact us >

Chris

Re: Upgrade through online chat

Cam0508 — Sat, 13 May 2023 13:36:59 GMT

Thanks I have tried my main computer and mobile and nothing, will it just pop up at side like normal??

Re: Upgrade through online chat

Christopher_G — Sat, 13 May 2023 13:42:05 GMT

You could try this customer service live chat, just hit the 'start conversation' button, @Cam0508. If there's an upgrade agent available, they'll transfer you over.

Chris

Re: Upgrade through online chat

Cam0508 — Sat, 13 May 2023 14:11:01 GMT

Thanks will try this