topic Re: Re: Help no outgoing or incoming calls in Mobile Services

Re: Help no outgoing or incoming calls

Sruthiponnu — Fri, 12 May 2023 11:41:10 GMT

I ported my number to ee 4 days back.. and it was ported successfully... Sim showed signal and the number.. data is working but iam not able to call or receive calls.. I am not even able to call customer care please help me

Re: Re: Help no outgoing or incoming calls

bristolian — Fri, 12 May 2023 11:44:57 GMT

What happens when you try making a call?

Have you restarted your phone since receiving the confirmation text?

Re: Re: Help no outgoing or incoming calls

Sruthiponnu — Fri, 12 May 2023 12:01:25 GMT

Same pblm to me can you help me

Re: Re: Help no outgoing or incoming calls

Sruthiponnu — Fri, 12 May 2023 12:18:03 GMT

When I try to call it suddenly says call ended .. iam not even able to call customer care .data is working please help me

Re: Re: Help no outgoing or incoming calls

Sruthiponnu — Fri, 12 May 2023 12:20:27 GMT

Please give me a solution

Re: Re: Help no outgoing or incoming calls

James_B — Fri, 12 May 2023 12:27:21 GMT

Hi @Sruthiponnu,

Did you try restarting your phone as suggested by @bristolian?

Are you using a pay as you go or pay monthly plan?

James

Re: Re: Help no outgoing or incoming calls

Sruthiponnu — Fri, 12 May 2023 13:26:54 GMT

I have a monthly plan . 4 days ago I ported my number to ee . Now only data is working . I don't know what to..I didn't expect this kind of big from ee sim ... Please help mee..

Re: Re: Help no outgoing or incoming calls

James_B — Fri, 12 May 2023 13:28:51 GMT

Have you restarted your phone since the number transfer completed @Sruthiponnu?

James

Re: Re: Help no outgoing or incoming calls

Sruthiponnu — Fri, 12 May 2023 13:38:31 GMT

Yes restarted it several times. Still not working .. not able to call even customer care number .

Re: Re: Help no outgoing or incoming calls

James_B — Fri, 12 May 2023 13:55:28 GMT

Hi @Sruthiponnu,

Please go to ee.co.uk/contact-ee/account-billing/mobile where you can start a chat with our Customer Care Team.

They'll be able top access your account to see if there were any issues with your number transfer.

Thanks

James