topic Re: Not registered on network in Mobile Services

Not registered on network

Roulsty76 — Thu, 11 May 2023 14:56:12 GMT

I set my data roaming before travelling to Menorca and I also purchased the £15 data abroad pass. I am now in my second day and all I get is not registered on network. Can't make or receive calls or texts. All my settings are correct. I have tried everything

Re: Not registered on network

Northerner — Thu, 11 May 2023 15:01:59 GMT

Hi @Roulsty76

If you have activated roaming then it should work. Have you checked under your network settings to make sure roaming is activated?

Have you tried connecting manually to any network?

Thanks

Re: Not registered on network

bristolian — Thu, 11 May 2023 16:39:31 GMT

When you say "set my data roaming", this suggests a phone setting - and is not the important bit. Your phone needs network-level permissions to connect to foreign networks, which can only be done at EE's end - by texting ROAMING to 150 before leaving the UK, or by contacting CS if you are already abroad.

Data roaming is just a phone-setting, enabling data transfer on a foreign network that you're already connected to.

Re: Not registered on network

Roulsty76 — Thu, 11 May 2023 19:37:50 GMT

Done it all

Re: Not registered on network

Roulsty76 — Thu, 11 May 2023 19:40:07 GMT

Yes I tried that. Network unavailable it keeps saying. Movistar Vodafone and a few others. Done everything EE have asked

Re: Not registered on network

Christopher_G — Fri, 12 May 2023 06:32:05 GMT

Hi @Roulsty76

Are you on contract or pay as you go?

Chris

Re: Not registered on network

Roulsty76 — Fri, 12 May 2023 08:09:20 GMT

Pay monthly contract

Re: Not registered on network

Christopher_G — Fri, 12 May 2023 08:28:29 GMT

If you've tried all of the suggested steps, the next one would be to speak to our Mobile Care Team, @Roulsty76.

You can find an international number to call from another phone on our get in touch help page.

Hope you get sorted.

Chris