topic Re: After buying a roaming card for EU what do I need to do to activate. in Mobile Services

After buying a roaming card for EU what do I need to do to activate.

Smiffy1949 — Wed, 10 May 2023 09:25:06 GMT

Re: After buying a roaming card for EU what do I need to do to activate.

Katie_B — Wed, 10 May 2023 09:29:16 GMT

Hello @Smiffy1949.

Welcome to the community.

Are you still currently in the UK?

EE SIMs need to be activated in the UK before travelling abroad.

Katie

Re: After buying a roaming card for EU what do I need to do to activate.

Smiffy1949 — Wed, 10 May 2023 09:34:27 GMT

Hi Katie yes I am x

Re: After buying a roaming card for EU what do I need to do to activate.

Katie_B — Wed, 10 May 2023 09:50:12 GMT

Thanks for getting back to me @Smiffy1949.

Have you topped the SIM up?

Katie

Re: After buying a roaming card for EU what do I need to do to activate.

Smiffy1949 — Wed, 10 May 2023 09:58:01 GMT

I haven't purchased the pass yet but have seen conflicting reports on what you have to do prior to leaving UK. I have only been with EE for a couple of weeks having moved over from BT. Thanks x

Re: After buying a roaming card for EU what do I need to do to activate.

Katie_B — Wed, 10 May 2023 10:15:30 GMT

Just to confirm you are a pay monthly customer and looking to purchase the roaming pass @Smiffy1949?

If yes, you will need to ensure you text ROAMING to 150 to make sure roaming is active.

You can then purchase the pass by text ROAMING PASS to 150.

After this you are good to go.

Katie 🙂

Re: After buying a roaming card for EU what do I need to do to activate.

Smiffy1949 — Wed, 10 May 2023 10:25:26 GMT

Thank you so much for helping me. Yes I am pay monthly. Hope you have a lovely day x

Re: After buying a roaming card for EU what do I need to do to activate.

Katie_B — Wed, 10 May 2023 11:11:10 GMT

You are most welcome @Smiffy1949.

We are always here if you ever have any more questions.

Hope you have a wonderful trip.

Katie

Re: After buying a roaming card for EU what do I need to do to activate.

Smiffy1949 — Wed, 10 May 2023 11:22:00 GMT

Thank you x

Re: After buying a roaming card for EU what do I need to do to activate.

XRaySpeX — Wed, 10 May 2023 11:25:37 GMT

Posted in the open:

@Smiffy1949 wrote:

I'm new to EE and going to Greece next week, I want to know what I have to do if I buy the Roaming pass, do I have to activate it in any way before I leave the UK. My mobile is Motorola G8 play. Thank you.