topic No calls in Spain in Mobile Services

No calls in Spain

Profile closed — Mon, 08 May 2023 15:21:57 GMT

I am a regular visitor to Spain with no previous communication issues with my contract. Last week in Spain I had data, I could text but I could not call any numbers either in or out of Spain, my phone was set on roaming and I have not changed anything from last month when I was there, I do not understand what was up? I will need this sorted out before my next visit, I can't get in touch with EE.

Re: No calls in Spain

bristolian — Mon, 08 May 2023 21:31:25 GMT

If you've used your phone abroad previously, then there's no reason for anything on your account to have changed.

Standard advice if you have issues making calls abroad in this situation, is to toggle flight mode and try manually connecting to a different local network.

Re: No calls in Spain

Katie_B — Tue, 09 May 2023 07:06:43 GMT

Good morning @Profile closed.

@bristolian has provided you with some great advice for things to try when your phone is not working abroad.

If on your next visit your phone is not working and you have tried the above our live chat team can be found when you are logged in to your My EE account.

Alternatively, please visit us here on the community and we will be more than happy to help.

Katie 🙂