topic Re: Not receiving calls or Messenger/what's app in Mobile Services

Not receiving calls or Messenger/what's app

PatsyGo — Sat, 06 May 2023 20:18:56 GMT

since changing to EE no one can phone me through What's app. Nor am I getting notifications for Messenger or What's app. Never had this problem before. Any advice?

Re: Not receiving calls or Messenger/what's app

bristolian — Sat, 06 May 2023 21:41:24 GMT

Usage of apps such as these aren't handled by any mobile network as text or calls - but as data usage. You would need to ask this question of WhatsApp, although it's worth checking whether you can send messages through their app.

Are you using the same phone as on your previous network, and have just changed SIM? Or are you using a new phone? I suspect WhatsApp advice may differ depending.

https://faq.whatsapp.com/

Re: Not receiving calls or Messenger/what's app

Northerner — Sun, 07 May 2023 10:19:09 GMT

Hi @PatsyGo

Try changing your content lock on your EE app.

Thanks

Re: Not receiving calls or Messenger/what's app

PatsyGo — Sun, 07 May 2023 23:55:29 GMT

Same phone, just sim changed. Seems to be poorer signal too.

Re: Not receiving calls or Messenger/what's app

PatsyGo — Sun, 07 May 2023 23:56:20 GMT

I'll try that. Thanks