topic Re: Permanent busy on I/C calls. in Mobile Services

Permanent busy on I/C calls.

andyhagerty — Sun, 07 May 2023 16:06:11 GMT

Hi,

Having problems on my EE mobile sim.

Calls from any number to my EE mobile number receive "busy" back.

I have tried the SIM in 3 different phones and the problem moves with the SIM.

Likewise, I have tried a different SIM in my EE phone and that works fine.

The problem is definitely with the SIM.

Any ideas

Andy.

Re: Permanent busy on I/C calls.

bristolian — Sun, 07 May 2023 16:28:31 GMT

Firstly check for any existing incoming call diverts that could be causing this - try following the phone's divert menu settings to cancel all diverts and then reset them by texting VM ON to 150

Re: Permanent busy on I/C calls.

andyhagerty — Sun, 07 May 2023 16:42:03 GMT

no diverts set.

I can turn VM on via 150, then I/C calls are diverted to my VM.

When I turn VM off via 150 VM is turned off, then I/C calls receive busy status.

This fault moves with the SIM, so it is a network problem.

Re: Permanent busy on I/C calls.

bristolian — Sun, 07 May 2023 16:46:56 GMT

What behaviour are you wanting, from incoming calls?

Re: Permanent busy on I/C calls.

andyhagerty — Sun, 07 May 2023 16:49:16 GMT

It would be nice if the phone rang.

Re: Permanent busy on I/C calls.

bristolian — Sun, 07 May 2023 17:30:19 GMT

Try setting and then cancelling firstly a conditional divert (divert if busy or unreachable) and if that fails, an unconditional divert.

Do so by the menus first, and if that fails using GSM # codes

Re: Permanent busy on I/C calls.

andyhagerty — Mon, 08 May 2023 11:11:46 GMT

I have tried setting diverts using GSM hash codes.

No joy, I am not allowed to divert calls.