topic Re: No service In Dubai in Mobile Services

No service In Dubai

Liam1969 — Thu, 04 May 2023 17:08:56 GMT

I have arrived in Dubai and I have a PAYG sim with a data pack and 700 mins but I cannot even connect to a network over here and I am trying to do business here. When I try and connect to any network it redirects me to sign into EE and then I get an error message every time and it is so difficult to get hold of EE from abroad to sort this out. My data roaming is on and I should be able to connect. Maybe I need to buy loads of new credit to be allowed onto any network is that it? Plse help thanks Liam

Re: No service In Dubai

Katie_B — Thu, 04 May 2023 17:19:22 GMT

Hello @Liam1969.

Welcome to the community.

Did you activate your SIM before leaving the UK?

Your current pack will not work outside of Europe.

You can find all costs for roaming in Dubai HERE.

Katie

Re: No service In Dubai

XRaySpeX — Thu, 04 May 2023 18:14:00 GMT

@Liam1969 : Your pack's no good outside the EU. You need to top-up & buy a roaming data add-on.

Re: No service In Dubai

Liam1969 — Thu, 04 May 2023 22:37:23 GMT

Hi Katie, Yes the sim has been constantly active for 4 years

Re: No service In Dubai

Liam1969 — Thu, 04 May 2023 22:39:37 GMT

Probably so why not by a local sim these rates suck! very high costs

Re: No service In Dubai

Liam1969 — Thu, 04 May 2023 22:43:15 GMT

So better to use a local holiday SIM like they offer in the US than get killed for costs

Re: No service In Dubai

Liam1969 — Thu, 04 May 2023 22:44:57 GMT

Re: No service In Dubai

Liam1969 — Thu, 04 May 2023 22:46:43 GMT

By the way you cannot get connected even if you have some credit there must me a minimum amount to access the network service

Re: No service In Dubai

JanPix — Sat, 26 Aug 2023 08:54:36 GMT

I am having the same problem !

wifi works

roaming is on

But cannot connect to any available service!

Help !!

Re: No service In Dubai

Chris_B — Sat, 26 Aug 2023 09:52:28 GMT

@JanPix @Liam1969 if your both on PAYG you are good to roaming abroad there is no setting to enable as PAYG is automaticity good for roaming. Have you tried just restarting the device? Have you tried a manual network search? have you tried changing the network connection type ie from 4G.

@Liam1969 You don’t need credit on your account for your device to connect to a network.

Re: No service In Dubai

JanPix — Sat, 26 Aug 2023 20:33:03 GMT

Hi Chris,

Yes tried switching phone on & off
Tried manual selection but cannot find any service providers. However, the wife & children have connection (they are on 3!)
Tried all network selections - 5G auto / 5G / 4G

But nothing seems to work ☹️

I am on pay monthly & I have iPhone 13 Pro Max with latest IOS and Roaming is on !

Strange !!

Re: No service In Dubai

Christopher_G — Sun, 27 Aug 2023 06:46:25 GMT

Sorry to hear that it still isn't working, @JanPix

I recommend speaking to our Mobile Care team so they can check your account from our side. I know of others in a similar situation in the past using a VoIP service, such as Skype, to call us.

Chris

Re: No service In Dubai

JanPix — Sun, 27 Aug 2023 12:16:00 GMT

Hi,

Apparently my SIM is not active to work abroad !!!

How can activate my SIM....can you do it remotely ?

I need my text to work as i need OTP's when doing transactions....lack of service is really blocking my work !!

No calling APPs are working either.....only Whatsapp messaging is working...can you send me a EE whatsapp helpdesk number ?

Re: No service In Dubai

Christopher_G — Sun, 27 Aug 2023 12:21:40 GMT

Hi @JanPix

I recommend using VoIP service, such as Skype, to call us. You can find our contact numbers on the page linked below.

Chris