topic Re: Trouble getting Roam Further to work in Canada in Mobile Services

Trouble getting Roam Further to work in Canada

Gnash — Tue, 02 May 2023 20:31:49 GMT

I am in Canada currently. I have Roam Further, I have a Spend Cap in place. However, I can get no phone signal or data with Auto or Manual selection. Help.

Re: Trouble getting Roam Further to work in Canada

XRaySpeX — Tue, 02 May 2023 20:41:50 GMT

@Gnash : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Trouble getting Roam Further to work in Canada

bristolian — Tue, 02 May 2023 22:11:16 GMT

Does your phone show a connection to any Canadian networks?

Without that, any activity that uses a mobile network connection - calls, texts, mobile data - will fail.