topic Re: How to prevent retrieving voicemail charges when abroad in Mobile Services

How to prevent retrieving voicemail charges when abroad

may755 — Tue, 02 May 2023 12:01:58 GMT

Hi,

I am trying to figure out how I have been charged for retrieving a voicemail message whilst abroad as I use visual voicemail? There is nothing in my device call history which suggests I called voicemail. So how have I done this? Thanks.

Re: How to prevent retrieving voicemail charges when abroad

Chris_B — Tue, 02 May 2023 12:40:50 GMT

@may755 Even with visual voicemail you are retrieving a voicemail. Visual voicemail just breaks down each voicemail so you can select which ones you want to listen to instead of having to listen to all of them in order.

Your device phone records don’t list when you call your voicemail.

The best way to stop this happening is to turn off voicemails when you go abroad

Re: How to prevent retrieving voicemail charges when abroad

may755 — Tue, 02 May 2023 13:09:03 GMT

Oh I see. I just assumed it just downloads it using data.