topic Re: I purchased data for turkey but it hasn't turned on? Got nothing in Mobile Services

I purchased data for turkey but it hasn't turned on? Got nothing

GEllis69 — Tue, 02 May 2023 09:51:26 GMT

Anyone have any ideas why the data package I've activated hasn't turned on. I'm in turkey with no data so have rely on WiFi which is a pain

Katie_B — Tue, 02 May 2023 10:45:38 GMT

Welcome to the community.

Did you activate roaming before leaving the UK?

Purchasing the add-on does not automatically activate the roaming service.

This needs to be activated by texting ROAMING to 150 or by giving us a call.

Speak soon,

Katie

Schockwave — Tue, 02 May 2023 10:46:11 GMT

Welcome to the community,

Are you on pay as you go or contract?

If on contract, did you activate roaming on your account before going abroad?

If on pay as you go, did you activate, use your SIM card before going abroad? These have to be activated in the UK first.

If you have Skype or similar, you can ring customer services for free:

+448000798586

bristolian — Tue, 02 May 2023 16:46:39 GMT

Does your phone show a connection to any Turkish networks?