topic Re: Re: No signal abroad in Mobile Services

Re: No signal abroad

sweetclan — Fri, 28 Apr 2023 07:55:27 GMT

Hello, I have the same issue.
I am working in Saudi Arabia and (thought) I had set-up roaming before I left via a call to the EE help desk ... but now have no signal.

I am unable to call on the UK number as do not have international call access on local (KSA) phone.

Could you please advise how I am able to upgrade my account, so that access can be given while I'm away from the UK.

Many thanks in advance.

Re: Re: No signal abroad

Katie_B — Fri, 28 Apr 2023 09:41:18 GMT

Hello @sweetclan.

Welcome to the community.

Are you able to manually search for any other available network?

What phone are you using?

Our live chat team can be found by logging in to your My EE account.

Speak soon,

Katie 🙂

Re: Re: No signal abroad

sweetclan — Fri, 28 Apr 2023 09:48:56 GMT

Hi Katie,

Yes, I appear to be able to search ... and am then presented with various networks.

However, despite being able to select, no coverage is presented ... not even a poor connection; simply nothing!

I've tried chat and spent so much time in the EE site, but cant solve ... I'd just like this to work ; )

Please help!

Re: Re: No signal abroad

Katie_B — Fri, 28 Apr 2023 09:56:44 GMT

Thanks for getting back to me @sweetclan.

Are you aware of anyone else experiencing this issue?

Could you also confirm if you have restarted your phone since arriving?

What was advised when you spoke with our online chat team?

Katie

Re: Re: No signal abroad

sweetclan — Fri, 28 Apr 2023 10:12:00 GMT

I have no knowledge of others with the same issue - other than those in this community!

I have restarted the phone numerous times, but yet still no coverage.

I cant seem to get any feedback other than call UK number ... which is something I can not do.

So right now I am paying a money fee for ZERO COVERAGE! So very frustrating!

Re: Re: No signal abroad

Katie_B — Fri, 28 Apr 2023 10:28:09 GMT

Hi @sweetclan.

I understand this may be frustrating but I would love to try get this resolved for you.

Did our live chat team access your account and run any tests?

Is roaming enabled on your handset?

Katie

Re: Re: No signal abroad

sweetclan — Fri, 28 Apr 2023 10:29:54 GMT

Thanks for you support Katie.
I wasn't able to get live chat team to access my account and/or run any tests.

Yes, roaming is enabled on the handset.

Re: Re: No signal abroad

Katie_B — Fri, 28 Apr 2023 10:31:09 GMT

Please log in to your My EE account and await for the live chat option to appear @sweetclan.

This will appear once an agent is available. The team will have account access and will be able to help get your services working.

Katie

Re: Re: No signal abroad

sweetclan — Fri, 28 Apr 2023 10:50:37 GMT

Thanks again, Katie,

Sadly, despite being logged in all morning, the Live Chat option is not available in my EE account ... 😞

Re: Re: No signal abroad

Katie_B — Fri, 28 Apr 2023 10:56:45 GMT

Hi @sweetclan.

There is the option to call using a VOiP service such as Skype.

I have also sent you a private message with more details.

Katie

Re: Re: No signal abroad

sweetclan — Fri, 28 Apr 2023 12:16:07 GMT

Thanks Katie ... but have no idea how to access Live chat, let alone VOiP via Skype.

Also, if you've sent private message to my mobile, I wont see it as have no connection and thereby not currently receiving texts either.

😞