topic Re: Data roaming not working in australia in Mobile Services

Data roaming not working in australia

miniscraf — Tue, 25 Apr 2023 14:57:27 GMT

I arrived in Australia earlier today and activated the roaming pass after arrival, but it does not seem to be working?

Re: Data roaming not working in australia

Christopher_G — Tue, 25 Apr 2023 16:00:06 GMT

Welcome to the community. I hope you're enjoying your time in Australia so far.

Did you activate roaming before you left the UK? The Roaming Pass is only an add-on, you need to activate roaming on your SIM too.

Chris

Re: Data roaming not working in australia

bristolian — Tue, 25 Apr 2023 16:50:14 GMT

You've mentioned activating the roaming pass after arriving in Australia, how did you do this?

In what way is it not working?

The roaming facility (which allows your phone to connect to foreign networks) is separate from a billing add-on, but assuming you added the pass by text message, you can't do that without a network connection.

Re: Data roaming not working in australia

miniscraf — Wed, 26 Apr 2023 00:50:34 GMT

I am connected to a wifi network so that’s how I added the pass

Re: Data roaming not working in australia

miniscraf — Wed, 26 Apr 2023 00:51:22 GMT

No I did not activate it before I left the uk - how do I activate it on my sim

Re: Data roaming not working in australia

Katie_B — Wed, 26 Apr 2023 06:59:28 GMT

Thanks for getting back to us @miniscraf.

Please log in to your My EE account and speak with our online chat team.

The team will be able to activate roaming on your account.

Katie 🙂

Re: Data roaming not working in australia

miniscraf — Wed, 26 Apr 2023 08:09:24 GMT

Hello thanks for your reply, I am unable to contact the chat team - is this because I am abroad?

If a call is needed does the account holder need to call and I am not the account holder

Thanks

Re: Data roaming not working in australia

Katie_B — Wed, 26 Apr 2023 08:31:46 GMT

Hi @miniscraf.

Our online chat service for customers abroad will appear within your My EE account when an agent is available.

If you are not the account holder I would recommend asking the account holder to call to activate roaming.

Katie 🙂

Re: Data roaming not working in australia

miniscraf — Wed, 26 Apr 2023 14:19:12 GMT

Hello, I had the account holder call and activate which they did and they told me to restart my iPhone. However it is still not working after restarting?

Re: Data roaming not working in australia

Katie_B — Wed, 26 Apr 2023 14:23:11 GMT

Hi @miniscraf.

This can take 24 hours to activate.

Have you tried manually connecting to another network since?

Katie

Re: Data roaming not working in australia

miniscraf — Thu, 27 Apr 2023 11:04:02 GMT

It has been 24 hours and it is still not working. I have also tried to manually connect to networks with no success.

Re: Data roaming not working in australia

James_B — Thu, 27 Apr 2023 11:44:28 GMT

Hi @miniscraf,

If more than 24 hours have passed, please ask the account holder to get back in touch with Customer Care.

Thanks

James