topic Re: Unable to call UK from europe in Mobile Services

Unable to call UK from europe

Brian_Coull — Wed, 26 Apr 2023 07:17:53 GMT

I have purchased a roam abroad pass. Received text to say roaming activated, but I cant make calls to UK nor text. Can't even text 150 to get balance. 😡. Help! I need to contact home UK

Re: Unable to call UK from europe

Katie_B — Wed, 26 Apr 2023 07:20:39 GMT

Hello @Brian_Coull.

Welcome to the community.

I would love to see if I can help.

Texts to 150 don't work when you are outside the UK.

Could I please confirm if you are pay as you go or pay monthly?

The Roam Abroad Pass is an add-on did you activate roaming before leaving?

Speak soon,

Katie 🙂

Re: Unable to call UK from europe

Brian_Coull — Wed, 26 Apr 2023 07:47:10 GMT

I'm a pay monthly customer. Yes switched on roaming before we left.

Re: Unable to call UK from europe

Katie_B — Wed, 26 Apr 2023 07:49:53 GMT

Thanks for getting back to me @Brian_Coull.

Have you tried manually searching and manually connecting to another local network?

Katie

Re: Unable to call UK from europe

Brian_Coull — Wed, 26 Apr 2023 07:52:30 GMT

Yes, tried that. The text message from EE said to set automatic select network. But I tried manually too. It still says ee that I'm connected to in settings

Re: Unable to call UK from europe

Brian_Coull — Wed, 26 Apr 2023 07:55:05 GMT

Just tried manually again and it's just buffering saying select a network, but underneath it's saying we're connected to NL KPN.

Re: Unable to call UK from europe

Katie_B — Wed, 26 Apr 2023 08:03:35 GMT

Thanks for trying @Brian_Coull.

Have you tried switching your phone off and then back on again since arriving at your destination?

Katie

Re: Unable to call UK from europe

Brian_Coull — Wed, 26 Apr 2023 14:34:05 GMT

Turned phone off and then back on. Nothing. It's still not allowing me to call UK. I've given up. Will switch providers once contract finished too hard with ee. Thanks for your help.

Re: Unable to call UK from europe

Katie_B — Wed, 26 Apr 2023 14:38:24 GMT

I am sorry to hear it is still not working @Brian_Coull.

Do you have access to another UK number that is working?

Katie

Re: Unable to call UK from europe

Brian_Coull — Wed, 26 Apr 2023 16:36:12 GMT

Unfortunately not, going home in couple days, so will ring ee when I get back to UK soil.