topic Re: Roaming pass in Mobile Services

Roaming pass

Sophiem134 — Tue, 25 Apr 2023 13:18:01 GMT

Hi I got added a data roaming pass on Saturday for me travelling to Australia I got a text saying it had been activated and I would pay £15 a month for this. I have now got to Australia and my phone won’t work atall except on WiFi I have no signal to call anyone for help and don’t understand why

Re: Roaming pass

Katie_B — Tue, 25 Apr 2023 13:20:03 GMT

Hello @Sophiem134.

Welcome to the community.

Did you activate roaming before leaving the UK by texting ROAMING to 150 or by giving us a call?

Speak soon,

Katie

Re: Roaming pass

Sophiem134 — Tue, 25 Apr 2023 13:27:53 GMT

Yes an I received the following texts

Re: Roaming pass

Katie_B — Tue, 25 Apr 2023 13:30:52 GMT

Thanks for getting back to me and providing me with the text you received @Sophiem134.

Purchasing a pack for roaming does not automatically enable the roaming setting on your account.

Could you please try manually searching for a network and let me know how this goes?

Katie

Re: Roaming pass

Sophiem134 — Tue, 25 Apr 2023 13:34:02 GMT

The roaming is turned on on my phone

Re: Roaming pass

Sophiem134 — Tue, 25 Apr 2023 13:35:22 GMT

When I log into my online account it just stages there are technical difficulties please try again later

Re: Roaming pass

Katie_B — Tue, 25 Apr 2023 13:35:54 GMT

Hi @Sophiem134.

Apologies, I mean the roaming setting on your EE account.

Have you been able to try manually searching for another network?

Katie

Re: Roaming pass

XRaySpeX — Tue, 25 Apr 2023 13:37:17 GMT

@Sophiem134 : "ROAMING PASS" is not the same as "ROAMING"! They have different functions. The former is just a billing add-on to cover your charges when you are allowed to roam abroad whereas the latter enables roaming on your a/c. You can't make use of the former w/out having the latter.

Re: Roaming pass

Sophiem134 — Tue, 25 Apr 2023 13:38:06 GMT

What does that mean another network

Re: Roaming pass

XRaySpeX — Tue, 25 Apr 2023 13:40:44 GMT

Instead of auto connecting to a default network manually search for other network operators.

Re: Roaming pass

Sophiem134 — Tue, 25 Apr 2023 13:48:43 GMT

Yes 3 have come up but I don’t understand it

Re: Roaming pass

XRaySpeX — Tue, 25 Apr 2023 13:49:41 GMT

Try them in turn.

Re: Roaming pass

Sophiem134 — Tue, 25 Apr 2023 13:51:05 GMT

None of them work

Re: Roaming pass

XRaySpeX — Tue, 25 Apr 2023 13:56:55 GMT

That's probably cuz you never text ROAMING to 150 before you left. Now you'll need to call CS to enable it.

Re: Roaming pass

Katie_B — Tue, 25 Apr 2023 14:01:34 GMT

Hi @Sophiem134.

Are you with anyone who has a working UK number?

Katie

Re: Roaming pass

Sophiem134 — Tue, 25 Apr 2023 14:24:06 GMT

No it’s only me and my little boy visiting family my sister could speak to someone on my behalf from the uk

Re: Roaming pass

XRaySpeX — Tue, 25 Apr 2023 14:26:41 GMT

Only if you've previously authorised her to speak about your a/c on your behalf.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.