topic Have paid for roaming but can’t call out, can’t call ee in Mobile Services

Have paid for roaming but can’t call out, can’t call ee

Kathryn61 — Mon, 24 Apr 2023 17:48:17 GMT

I’m in Madeira, paid for a roaming pass but can text out but can’t call out though can receive calls, why ?!!

so I can’t phone we to sort !!
help please

Re: Have paid for roaming but can’t call out, can’t call ee

XRaySpeX — Mon, 24 Apr 2023 18:30:06 GMT

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

Re: Have paid for roaming but can’t call out, can’t call ee

SeanCo — Tue, 25 Apr 2023 06:31:42 GMT

I am having the same issue, no service in Australia at all.

I bought the roaming pass before I came, increased the spending limit, tried connecting to services on manual rather than auto and turning the phone off and on multiple times.

I have been stuck without service now for 6 days.

Re: Have paid for roaming but can’t call out, can’t call ee

Leanne_T — Tue, 25 Apr 2023 06:58:41 GMT

Hi @SeanCo

Thanks for coming here.

Did you text ROAMING to 150 before travelling to make sure your account was set up for roaming?

Leanne.

Re: Have paid for roaming but can’t call out, can’t call ee

Kathryn61 — Tue, 25 Apr 2023 07:03:10 GMT

Yes did b4 I came away

Sent from my iPhone

Re: Have paid for roaming but can’t call out, can’t call ee

Kathryn61 — Tue, 25 Apr 2023 07:04:10 GMT

Yes did all b4 I came away, have always used fine b4

Sent from my iPhone

Re: Have paid for roaming but can’t call out, can’t call ee

Leanne_T — Tue, 25 Apr 2023 07:05:31 GMT

Thanks @SeanCo

We would need to get this looked into for you, please get in touch with our mobile care team who will be able to help you further.

Leanne 🙂

Re: Have paid for roaming but can’t call out, can’t call ee

Kathryn61 — Tue, 25 Apr 2023 07:11:10 GMT

All sorted this morning, thank you

Sent from my iPhone

Re: Have paid for roaming but can’t call out, can’t call ee

Leanne_T — Tue, 25 Apr 2023 07:16:03 GMT

Thanks for letting us know @Kathryn61

Have a lovely time 🙂

Leanne.

Re: Have paid for roaming but can’t call out, can’t call ee

SeanCo — Wed, 26 Apr 2023 08:18:49 GMT

I can't get in touch? I have no way of doing so??

Re: Have paid for roaming but can’t call out, can’t call ee

Kathryn61 — Wed, 26 Apr 2023 09:03:24 GMT

Yes I did but couldn’t call ee to sort!!
But it was my fault, I didn’t text roaming, so all sorted now, thank you

Sent from my iPhone

Re: Have paid for roaming but can’t call out, can’t call ee

XRaySpeX — Wed, 26 Apr 2023 10:53:13 GMT

@SeanCo : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.