topic Re: Login code text messages rarely arrive in Mobile Services

Login code text messages rarely arrive

tim_mw — Sun, 23 Apr 2023 17:48:11 GMT

I'm having a persistent problem with login codes for websites sent by text message simply never arriving, even if I resend them multiple times. It's been getting gradually worse over the past 6 months, to the point where logins using text message codes are now near impossible.

At first I thought that this was an issue with the websites I was trying to use, but I'm beginning to think that EE has an overzealous anti-spam system that is causing this problem, for the simple reason I'm having this issue with every single site that uses a text message, every time. eg I've just tried and failed to login to the NHS site to get a Covid pass for travel, but can't because even after two re-sends the texts never arrive. Google usually requires 2-3 attempts (and never works if I'm out of the country). Is there anything I can turn off to improve deliverability? This is getting very frustrating.

Re: Login code text messages rarely arrive

Leanne_T — Mon, 24 Apr 2023 06:47:28 GMT

Hi @tim_mw

Thanks for coming here.

Are you able to try the SIM card in another phone to see if the text arrives?

Speak soon.

Leanne.

Re: Login code text messages rarely arrive

tim_mw — Tue, 25 Apr 2023 20:42:20 GMT

I don't have another handset available to check with right now and the problem seems to be limited to just verification codes. Messages from my friends do not cause a problem. I have also turned off the spam protection option in Android and that does no good.

Re: Login code text messages rarely arrive

Katie_B — Wed, 26 Apr 2023 06:58:26 GMT

Thanks for getting back to us @tim_mw.

Are you currently abroad?

Katie