topic Re: Emergency alerts didnt work properly? in Mobile Services

Emergency alerts didnt work properly?

Whyausername — Sun, 23 Apr 2023 17:27:15 GMT

We have 4 EE android mobile phones in the same property. All up to the required standard for mobile alerts.

One received the alert as planned, one had a notification icon to say something was received but made no sounds and had to be unlocked to see the alert. 2 had nothing. All in the same house, none in airplane mode, all active EE sims, all have signal, noone opted out.

What went wrong?

Re: Emergency alerts didnt work properly?

XRaySpeX — Sun, 23 Apr 2023 17:45:05 GMT

What version of Android are they on?

I received the alert 3PM today unexpectedly! I understood you need to be on at least Android 11 but I received it on Android 9 🙂 .

Re: Emergency alerts didnt work properly?

Nodrog49 — Sun, 23 Apr 2023 18:03:45 GMT

My wife and I both have Apple phones but did not receive Emergency Test Alert although my daughter on O2 did and we were all in the same room, perhaps just well it was a test and not the real thing.

Re: Emergency alerts didnt work properly?

Chris_B — Sun, 23 Apr 2023 18:13:48 GMT

@Nodrog49 Was it ? Just to check you do have the option enabled on the device?

Re: Emergency alerts didnt work properly?

XRaySpeX — Sun, 23 Apr 2023 18:19:40 GMT

No, there is no enabling option on my Android, yet I did receive it altho' I'm not supposed to.

Re: Emergency alerts didnt work properly?

Chris_B — Sun, 23 Apr 2023 18:24:27 GMT

@XRaySpeX it’s said to be android 11 or higher but it also states you still might receive it on early versions of android.

Re: Emergency alerts didnt work properly?

Salswift52 — Sun, 23 Apr 2023 18:28:28 GMT

Same happened to me. Phone was on silent mode but alerts not switched off. Had no alert and message despite 3 other people in the house receiving it. What a wash out. Complete ineptitude again with this government. Will obviously have to rely on my daughter and son in law who are in sky mobile to inform me of impeding disaster.

Re: Emergency alerts didnt work properly?

Northerner — Sun, 23 Apr 2023 18:35:43 GMT

Both my EE work iPhone and Android devices received the message.

Thanks

Re: Emergency alerts didnt work properly?

XRaySpeX — Sun, 23 Apr 2023 18:39:35 GMT

Thanks, @Chris_B . Yes, it does say that but it also goes on to say:

If you have an earlier version of Android, you may still be able to receive alerts. To check, search your device settings for ‘emergency alerts’.

But my Android 9 has no Setting for ‘Emergency Alerts’. So I never expected to receive it.

Re: Emergency alerts didnt work properly?

barmyblonde14 — Sun, 23 Apr 2023 19:00:03 GMT

I had the same problem. Have a new iPhone 13 mini and my alerts are turned on and I did not receive the alert. My husband got an alert on his phone (same model and also with EE).

Re: Emergency alerts didnt work properly?

Chris_B — Sun, 23 Apr 2023 19:08:31 GMT

@Salswift52 It’s the first time such a thing has been tested in the UK you can expect issues. These issues will be looked in too so they get resolved.

Re: Emergency alerts didnt work properly?

Whyausername — Sun, 23 Apr 2023 20:38:23 GMT

We are all on the latest version of android. The phones are all recent models, 3 of them high end Samsungs.

All of the emergency broadcast settings are at default and identical on each phone. And as I said, none were in any airplane / do not disturb type modes or settings and none were muted/ silenced etc. We have no signal issues.

Yet we had 3 different experiences of the test all in the same home within feet of each other. Or 2 experiences and a couple of no experiences.

Re: Emergency alerts didnt work properly?

EssexBoyEE — Sun, 23 Apr 2023 21:55:08 GMT

First thing to check is that you have the Emergency Alerts Add-On activated its only £3:99 per month or Free if selected as a Smart Benifit and. ..... OK, only joking, forget all that. But as @Chris_B says, the whole idea of today's Alert Test, is just that, to test it, then potential iron out the failures, which, apperently were quiet a few, especially if peeps where on the Three Network is seems, so whilst the whole Test didn't quiet seem to go to plan, it's somewhere to start from and improve the technicals for future Test Alerts, which I'm sure there will be more to come.

Re: Emergency alerts didnt work properly?

Poshchanty — Sun, 23 Apr 2023 22:10:59 GMT

Same in my house, all with EE, all had alerts switched on, only one of us got the alert! All Apple phones did not get the alert!

Re: Emergency alerts didnt work properly?

Al437 — Mon, 24 Apr 2023 07:24:36 GMT

On latest version of Android and connected to 5g all settings correct to receive alerts, nothing received. Wife's phone on 3 similarly failed to receive the alert.

Re: Emergency alerts didnt work properly?

Ane56 — Mon, 24 Apr 2023 07:57:06 GMT

Two iPhones in the house. One received nothing (emergency alerts activated) the other received a short noise, but the message disappeared before it could be read!?

Re: Emergency alerts didnt work properly?

JudithW — Mon, 24 Apr 2023 09:39:18 GMT

Looks like the system might be relevent. I have a new nokia 6300 4 G. The system is KaiOs, and looks like the Alert is a bit of chaos as well. It is not a smart phone, still has keys, but has email and internet access. I was all geared and ready as well.

Re: Emergency alerts didnt work properly?

DeeGee111 — Mon, 24 Apr 2023 11:10:31 GMT

My phone was on on and I didn't receive the alert or any subsequent text. (4G phone running Android 11; I do receive many other alerts OK).

Will EE be explaining why their alert system didn't work properly?

Re: Emergency alerts didnt work properly?

Christopher_G — Mon, 24 Apr 2023 11:18:33 GMT

Hi @DeeGee111

This was a test and Emergency Alerts are only one of the many ways in which the UK Government and emergency services will inform you of public safety issues in your local area.

Please take a look at the article below, it explains the emergency alerts in more detail.

What is Emergency Alert? | Help | EE

Thanks

Chris

Re: Emergency alerts didnt work properly?

chistery — Mon, 24 Apr 2023 13:33:59 GMT

There's a survey you can fill in about your experiences here: https://www.gov.uk/alerts

Survey Link: https://surveys.publishing.service.gov.uk/s/A7XZXQ