topic Re: No service abroad in Mobile Services

No service abroad

Xia — Thu, 20 Apr 2023 10:13:29 GMT

I am abroad in pakistan, but having no service. I have tried to restart, sim in out, checked account setting , and checked roaming setting, network selection. No local network is being detected and i m not able to get texts. please help.

Re: No service abroad

bristolian — Thu, 20 Apr 2023 11:37:42 GMT

Are you on PAYG or pay-monthly?

If pay-monthly - did you enable international roaming before leaving the UK, by texting ROAMING to 150?

If PAYG - did you use your phone in the UK before travelling abroad?

Re: No service abroad

Xia — Thu, 20 Apr 2023 12:51:02 GMT

Hi thank you for getting back.
It's pay monthly and roaming /spending cap is set to 20.
Sorry I didn't know I had to send a text. It won't go now "failed delivery" I'm stuck it looks like.

Re: No service abroad

Christopher_G — Thu, 20 Apr 2023 12:55:47 GMT

Hi @Xia

Even if your roaming wasn't activated, you should still be able to see available networks in the area. Are you definitely in an area with mobile coverage?

Chris

Re: No service abroad

Xia — Thu, 20 Apr 2023 13:03:59 GMT

Dont get any networks on auto network selection (iphone 13) but I see the networks when auto network selection is "off" but tried all of them do not hav any connectivity unfortunately.

Re: No service abroad

Xia — Thu, 20 Apr 2023 13:17:39 GMT

Cant even call 150 - No service. There is no direct Live chat option.

Looking at the forum- there are some other threads with similar problme with EE as well.

Re: No service abroad

Christopher_G — Thu, 20 Apr 2023 13:25:53 GMT

Thanks, @Xia

I've known others in a similar situation call our customer service team through a VoIP service, such as Skype. Hopefully they'll be able to help you get connected.

Chris

Re: No service abroad

Xia — Thu, 20 Apr 2023 13:30:28 GMT

Thanks @Christopher_G. Which option I will need to go through to the right team?

Xia

Re: No service abroad

Christopher_G — Thu, 20 Apr 2023 13:35:31 GMT

Follow the options for mobile technical support, @Xia.

I hope you get sorted.

Chris

Re: No service abroad

Xia — Thu, 20 Apr 2023 14:50:09 GMT

Thanks @Christopher_G

Just been to the Customer service via a VOIP service (although not a convenient one) and spoke to a lovely lady.

They had to manually switch on the roaming service Glad it is sorted the problem.

Re: No service abroad

Christopher_G — Thu, 20 Apr 2023 15:24:21 GMT

Fantastic, @Xia. I'm glad it's sorted too. Enjoy the rest of your trip. 🙂

Chris