topic Re: Re: SMS verification code from Bank blocked by EE! in Mobile Services

Re: SMS verification code from Bank blocked by EE!

Allianos — Wed, 19 Apr 2023 21:44:36 GMT

Hi orrla,

Have you managed to get this issue resolved? I’m having the same issue… 🤦🏻‍♂️

Re: Re: SMS verification code from Bank blocked by EE!

Northerner — Thu, 20 Apr 2023 06:32:52 GMT

Hi @Allianos

What device and which SMS service are you using (iMessage etc).

Thanks

Re: Re: SMS verification code from Bank blocked by EE!

Allianos — Thu, 20 Apr 2023 11:21:01 GMT

Hi @Northerner ,

I’m using iPhone 14 Pro Max and yes, I do use iMessage. However, these codes are sent via standard SMS messages.

I called my bank yesterday and they confirmed that all 25 messages were sent from their system, but I did not get any…

Re: Re: SMS verification code from Bank blocked by EE!

James_B — Thu, 20 Apr 2023 12:44:03 GMT

Hi @Allianos,

Our Technical Support Team will be happy to take a look at this issue if you get in touch.

Thanks

James

Re: Re: SMS verification code from Bank blocked by EE!

Northerner — Thu, 20 Apr 2023 18:09:37 GMT

Hi @Allianos

Try turning iMessage off and then trying again.

Thanks

Re: Re: SMS verification code from Bank blocked by EE!

bristolian — Thu, 20 Apr 2023 18:30:56 GMT

Can you receive text messages from other automated systems/senders?

Re: Re: SMS verification code from Bank blocked by EE!

TristanBP — Wed, 18 Oct 2023 23:30:56 GMT

Hey, did you solde the issue? I have the same one.

But just to let you know:

EE has changed its Spam filtre. It claims it sent the information to all banks and how to have their SMS go through the filter but many haven't done anything. I contacted my bank, they do know nothing about it. And EE is refusing to send them the information again or to tell me what information they sent! So nothing will be solved. I might then leave EE.

Re: Re: SMS verification code from Bank blocked by EE!

Ade09 — Thu, 18 Jan 2024 20:05:55 GMT

Same here!