topic Re: I bought add on and didn’t get it’s in Mobile Services

I bought add on and didn’t get it’s

Mmizroch — Tue, 18 Apr 2023 02:29:17 GMT

I am in Costa Rica . I spent one hour on the phone with an Irish girl who kept calling me lovely . She said she put in order to allow me to get data in Costa Rica for 7.85 £ per day . Why didn’t she do it?

Re: I bought add on and didn’t get it’s

Mmizroch — Tue, 18 Apr 2023 02:31:19 GMT

I order data roaming planting use while in Costa Rica ? Why did I not get it

Re: I bought add on and didn’t get it’s

Katie_B — Tue, 18 Apr 2023 06:36:37 GMT

Hello @Mmizroch.

Welcome to the community.

Have you tried restarting your phone since your call to our customer care team?

Are you connected to a local network OK?

Does the add-on show when you log in to your My EE account?

Katie