topic Re: Using EE WiFi on the London Undergound in Mobile Services

Using EE WiFi on the London Undergound

colsky65 — Mon, 17 Apr 2023 13:32:59 GMT

I used to be able to connect to EE WiFi on the London Underground, but this seems to have stopped working. My phone is an Oppo Find X5. When I try and connect it tells me:

"Timed out while joining EE WiFi - Auto. Please try again later"

I try again later, with the same result! Previous threads about this topic have suggested that you need to phone EE on 150 to get them to resolve this, but when I phone 150 it doesn't seem to be possible to actually speak to someone, or to report this issue.

Re: Using EE WiFi on the London Undergound

Leanne_T — Mon, 17 Apr 2023 15:10:42 GMT

Hi @colsky65

Thanks for coming here.

How long has this been happening?

Have you restarted the device?

Leanne 🙂

Re: Using EE WiFi on the London Undergound

colsky65 — Mon, 17 Apr 2023 15:41:04 GMT

Hi Leanne

I'm not sure how long its been happening, as, before last weekend, I hadn't tried to use it in a while on the underground.

Yes, I restarted the phone.

Thanks

Colin

Re: Using EE WiFi on the London Undergound

Leanne_T — Mon, 17 Apr 2023 16:03:52 GMT

Thanks @colsky65

Has this happened more than once?

If so, please call us on 150 and select option 2 and the team will help get this looked into.

Leanne 🙂

Re: Using EE WiFi on the London Undergound

colsky65 — Mon, 17 Apr 2023 16:05:23 GMT

Yes, its happened more than once. I'll try 150 again.

Thanks

Colin

Re: Using EE WiFi on the London Undergound

Leanne_T — Mon, 17 Apr 2023 16:08:39 GMT

Thanks very much @colsky65

Leanne 🙂