topic Re: Users in company have issues with wifi calling using byod EE. in Mobile Services

Users in company have issues with wifi calling using byod EE.

rmogan — Fri, 14 Apr 2023 15:39:29 GMT

We have an issue where EE users in our building cannot make calls with wifi calling. The issue affects multiple users. We are not an EE customer and therefore unable to get through to you by phone. We would be grateful if we could have your contact details.

Re: Users in company have issues with wifi calling using byod EE.

bristolian — Fri, 14 Apr 2023 16:28:08 GMT

EE CS are on 150 from an EE mobile, or 0800 0798586 from any other phone - although their ability to troubleshoot will be very limited without an EE user reporting the issue.

What is the problem that EE users in your building are having?

Re: Users in company have issues with wifi calling using byod EE.

Northerner — Fri, 14 Apr 2023 16:41:48 GMT

Hi @rmogan

If this impacts more than one EE customer then it is clearly your company WiFi/firewall.

Thanks

Re: Users in company have issues with wifi calling using byod EE.

rmogan — Fri, 14 Apr 2023 17:06:55 GMT

EE users can't make wifi calls. Users of other networks e.g. Vodafone can. The firewall does not make any distinction between EE and Vodafone. Both use udp 500 and 4500. I can see the tunnels are built but the users can't call. I was hoping an EE employee would pick this up. If not I will have to try and get one of the users to call for me.

Thanks

Re: Users in company have issues with wifi calling using byod EE.

bristolian — Fri, 14 Apr 2023 17:27:12 GMT

Do the users get the WiFi-calling indicator? Is there existing coverage in your building?