topic Out of the country in Mobile Services

Out of the country

hr2002 — Thu, 13 Apr 2023 17:37:47 GMT

Hi, I have traveled out of the UK for a trip and my phone is stuck on SOS. I have no way of contacting EE and I've tried messaging 150 it isn't sending, the live chat isn't showing up and the website seems to be done. My phone has been this way for a couple days now and I really want it fixed.

Re: Out of the country

Chris_B — Thu, 13 Apr 2023 17:42:41 GMT

@hr2002 are you on contract or pay-as-you-go ? If on contract did you enable roaming on your EE account? If you used this device abroad before have you tried just doing a manual network search?

Re: Out of the country

hr2002 — Thu, 13 Apr 2023 18:00:08 GMT

I'm on a pay monthly. There is no way for me to enable it because my EE account/website has been down. Every time I click on something it says to contact 150 which I have no way of doing so. I have tried searching the manual network search, all networks shows up it just won't connect

Re: Out of the country

Christopher_G — Fri, 14 Apr 2023 06:45:05 GMT

Whereabouts in the world are you, @hr2002?

Chris

Re: Out of the country

hr2002 — Wed, 19 Apr 2023 14:46:56 GMT

I am in the US

Re: Out of the country

hr2002 — Wed, 19 Apr 2023 14:48:30 GMT

Like this is really difficult to get in contact with them because when logging into my EE account I cannot do anything, its saying ERROR and that I need to contact EE on 150 which I cannot do

Re: Out of the country

Leanne_T — Wed, 19 Apr 2023 15:07:09 GMT

Hi there @hr2002

Thanks for coming back to us.

I am very sorry, you would need to call us from another phone or use a calling app such as Skype to make the call. You can find contact details on the Contact us page.

Leanne.

Re: Out of the country

hr2002 — Wed, 19 Apr 2023 15:09:31 GMT

Hi Leanne,

I'm currently calling via Skype now. This is very poor customer service, thank you for your help tho.

Re: Out of the country

Leanne_T — Wed, 19 Apr 2023 15:30:59 GMT

Thanks very much, the team will be able to help you further @hr2002

Leanne.