topic Re: My data isnt working in Montenegro in Mobile Services

My data isnt working in Montenegro

LisaHick31 — Tue, 11 Apr 2023 09:59:41 GMT

Hi,

My phone data isnt working, why is that? My data roaming is on. I rebooted my phone 3 times. I am now in Montenegro,so what is wrong? Please help.

Thank you,

Lisa

Re: My data isnt working in Montenegro

Schockwave — Tue, 11 Apr 2023 10:31:01 GMT

Hello @LisaHick31 ,

Welcome to the community,

Are you on pay as you go or contract with EE?

Did you make sure that roaming is enabled on your account? This only applies to contract customers as pay as you go is automatically enabled.

Also have you done a manual search for a network?

Re: My data isnt working in Montenegro

LisaHick31 — Tue, 11 Apr 2023 18:25:09 GMT

I do have pay as you go.

Just to be clear, if I have pay as you go, I wont be able to have roaming
data?
Please clarify because I will have to buy another company sim card.
I did make roaming active on my account, I did that as soon as possible.

Thank you,
Lisa

Re: My data isnt working in Montenegro

bristolian — Tue, 11 Apr 2023 19:16:56 GMT

PAYG phones are auto-enabled for roaming, providing they are first used in the UK before travelling.

Did you do this? And does your phone display coverage of a local network?

Re: My data isnt working in Montenegro

LisaHick31 — Tue, 11 Apr 2023 21:57:09 GMT

Yes, I have used the ee sim in the UK first. I have never had any issues in
Spain, France, Italy, Croatia, just Montenegro.

The local network is showing on my phone as Telekom.me.
What shall I do?
Please advise.

Thanks,
Lisa

Re: My data isnt working in Montenegro

bristolian — Tue, 11 Apr 2023 22:11:40 GMT

Try manually selecting an alternative local network.

Re: My data isnt working in Montenegro

LisaHick31 — Tue, 11 Apr 2023 22:15:09 GMT

I guess I dont know how to do that

Re: My data isnt working in Montenegro

XRaySpeX — Wed, 12 Apr 2023 00:41:51 GMT

Montenegro isn't in the EU unlike the 1st 4 countries. That means you cannot use your UK allowances there but will need to have PAYG credit to pay for services. Have you topped-up enough?

As it is not in EU, you will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/montenegro > PAYG.