topic Re: Re: Travel brunei in Mobile Services

Re: Travel brunei

Wfed — Sun, 09 Apr 2023 10:25:42 GMT

Hi Christopher_G

I have the same problem as jd2892. I am in Brunei and unable to receive or send SMS messages on my EE line, and can't text to 150. I have a pay-as-you-go SIM card.

I need to be able to receive texts on my EE line whilst in Brunei. Is there anything that can be done to resolve this problem?

Re: Re: Travel brunei

bristolian — Sun, 09 Apr 2023 11:03:12 GMT

It's the roaming facility being enabled on your account that allows your phone to connect to foreign networks.

PAYG phones are auto-enabled for roaming once they are first used in the UK. If that's not been done, there is no workaround.

Re: Re: Travel brunei

Wfed — Sun, 09 Apr 2023 11:07:33 GMT

Hello bristolian,

Many thanks for your reply, but I have been using my phone in the UK for many years, so this can't be the problem

Re: Re: Travel brunei

bristolian — Sun, 09 Apr 2023 11:41:53 GMT

Does your phone show coverage indicators of a Brunei network? That's the basis for using calls, texts & mobile data.

If roaming is enabled on your phone, then toggling flight mode and manually selecting an alternative local network is often a good fix.

Re: Re: Travel brunei

Wfed — Sun, 09 Apr 2023 14:26:19 GMT

Under manual network selection, I can choose between DST and 3 other networks, and with DST I get "no service" and for the other three, I get "network registration failed" 😞

Re: Re: Travel brunei

Katie_B — Tue, 11 Apr 2023 06:33:07 GMT

Thanks for getting back to us @Wfed.

Could you please confirm what phone you are using?

Katie

Re: Re: Travel brunei

Wfed — Tue, 11 Apr 2023 09:01:08 GMT

I have a Honor 10 Lite, Model HRY-LX1

Re: Re: Travel brunei

Katie_B — Tue, 11 Apr 2023 09:07:03 GMT

Hi @Wfed.

Could you confirm you have data roaming enabled in your handset settings?

Have you been able to use roaming before?

Katie

Re: Re: Travel brunei

Wfed — Tue, 11 Apr 2023 09:49:43 GMT

I called the EE Support yesterday via Skype from my Laptop, and went through a number of checks with them. I have pay as you go and roaming is enabled (I have used this phone and SIM card successfully in many other countries) – it just doesn't work in Brunei.
In "network selection", when I choose automatic selection, it says "Preferred network: no service", and when I manually choose, I get "network registration failed" for all networks.
I switched the phone off and on several times, removed and re-introduced the SIM, turned flight mode on and off, but nothing helped, and the EE Support said they are unable to help.

Re: Re: Travel brunei

Katie_B — Tue, 11 Apr 2023 10:21:56 GMT

Did you speak with our technical care team @Wfed?

If yes, was a ticket raised regarding this?

Katie