topic Re: Re: Positive fee in Mobile Services

Re: Positive fee

Heard77 — Thu, 06 Apr 2023 18:08:46 GMT

Oi ex me this my iPhone that I brought my own iPhone it belong to my phone where I brougth from Apple shop you cheeky try to stop my text people this not unfair will you put back on my 4g on now if you don't sort out or I will get you report I care what you are thinking wrong not pay monthly nah you are wrong will you go put back on my service 4g on jst do it now !

Re: Re: Positive fee

Leanne_T — Fri, 07 Apr 2023 05:55:23 GMT

Hi @Heard77

Are you unable to send texts and use data?

Can you make and receive calls?

Leanne 🙂

Re: Re: Positive fee

Chris_B — Fri, 07 Apr 2023 07:39:59 GMT

@Heard77 Are you on contract or PAYG ? Have you checked to see if there is a network issue in your area ? You can use THIS then click the check status tab.

Re: Re: Positive fee

Heard77 — Fri, 07 Apr 2023 09:26:43 GMT

not contracts this it belong my own phone it was pay as you go

Re: Re: Positive fee

Christopher_G — Sat, 08 Apr 2023 08:02:32 GMT

Did you check for any maintenance works in your area as @Chris_B suggested, @Heard77?

Chris

Re: Re: Positive fee

Chris_B — Sat, 08 Apr 2023 08:17:16 GMT

@Heard77 Doesn’t matter who owns the phone the SIM card that’s connected to the network that allows the phone to work via a cellular network it’s what you don’t own and it’s this that has to be working that allows your device to work with a cellular connection.

So stop with the I own the phone.

When did you last use the device to make a chargeable call/text ?

when did you last top up ?

have use the link I provided ?

Have you tried just restarting the device?