topic Re: Mobile network in Italy in Mobile Services

Mobile network in Italy

Mesut — Mon, 06 Feb 2023 07:35:17 GMT

Like Erica_e, I've been in Italy for 8 days, but since yesterday (5/2) there's been no mobile network that my wife and I (both EE) have been able to access.

Re: Mobile network in Italy

Christopher_G — Mon, 06 Feb 2023 08:47:41 GMT

Hi @Mesut

Could you try manually connecting to the Iliad network? If you're within coverage range, you should get a connection through that operator.

Chris

Re: Mobile network in Italy

Mesut — Mon, 06 Feb 2023 09:24:43 GMT

Hi, That seems to have worked. Many thanks.

Any idea about what the problem is on the 'auto-select' network setting?

Re: Mobile network in Italy

Christopher_G — Mon, 06 Feb 2023 09:35:21 GMT

I'm not sure what the problem is, but it's being looked into, @Mesut.

Glad you've managed to get connected.

Chris

Re: Mobile network in Italy

Kaz5829 — Mon, 06 Feb 2023 13:03:47 GMT

Hi,

My husband and me are both EE and have always been connected to the TIM network whilst in Italy( south Puglia). This morning I noticed my network had changed from TIM to Ilead. Is there a problem with TIM?

Re: Mobile network in Italy

Christopher_G — Mon, 06 Feb 2023 14:04:18 GMT

Hi @Kaz5829

We're aware that a small number of users have had some connectivity problems. Have you been able to stay connected with Iliad?

Chris

Re: Mobile network in Italy

Ana44 — Mon, 06 Feb 2023 14:18:45 GMT

Hi Erika, same for me. Did you find out the issue?

Re: Mobile network in Italy

Ana44 — Mon, 06 Feb 2023 14:22:20 GMT

Hi Christopher_G,

Your suggestion did not work for me as I receive no signal from any broadband. I spend a lot of time in Italy and this is the first time that this happens to me.

can you please advise?

Re: Mobile network in Italy

Kaz5829 — Mon, 06 Feb 2023 14:58:52 GMT

Yes Chris we have still been able to stay connected.
Just wondered why it had changed over and what had happened to TIM.
Thank you for your help

Sent from my iPhone

Re: Mobile network in Italy

Christopher_G — Mon, 06 Feb 2023 15:09:00 GMT

Hi @Ana44

Have you tried connecting manually to both the TIM and Iliad networks?
Chris

Re: Mobile network in Italy

AL640 — Sat, 08 Apr 2023 07:21:21 GMT

Morning, is there a reason why EE is running slow in Italy at the moment? I have manually changed network but still have the same problem

Re: Mobile network in Italy

Christopher_G — Sat, 08 Apr 2023 07:23:00 GMT

Hi @AL640

Welcome to the community.

Nothing that we're aware of. When you're connected to networks when you're roaming, you're using their data network.

Could you try restarting your device today and let us know if it's any better?

Chris