topic Re: Cant make or receive calls - visiting US in Mobile Services

Cant make or receive calls - visiting US

wknight — Thu, 06 Apr 2023 09:07:45 GMT

Hi all

I hope I can get some help.. I am travelling in the US and prior to travelling I paid for a package to give phone, text and data. the data and text service is fine but I cant make or receive calls. It is quite a problem as I need to make calls for my work. Any ideas hoe to solve this - obviously I would have called EE but cant make a call!

thanks in advance for any help with this

Re: Cant make or receive calls - visiting US

Leanne_T — Thu, 06 Apr 2023 11:15:15 GMT

Hi @wknight

Thanks for coming here.

Can you send and receive texts when not connected to WiFi?

What happens when you try and make a call?

Leanne 🙂

Re: Cant make or receive calls - visiting US

chistery — Thu, 06 Apr 2023 12:45:37 GMT

What phone do you have?

Re: Cant make or receive calls - visiting US

wknight — Thu, 06 Apr 2023 15:05:09 GMT

Hi

I have a Google pixel

Re: Cant make or receive calls - visiting US

wknight — Thu, 06 Apr 2023 15:07:09 GMT

Yes txt and emails are not affected. I can make these anytime.
.I get a message saying this service is not available when I try to make a
call.
Many thanks

Wendy

Re: Cant make or receive calls - visiting US

chistery — Thu, 06 Apr 2023 15:08:29 GMT

Hi @wknight Are you on the AT&T network? If not, can you select it and try?

Re: Cant make or receive calls - visiting US

wknight — Thu, 06 Apr 2023 20:55:09 GMT

Yes I'm on the A &T network...I am at a loss with this...
Thanks for the suggestion

Re: Cant make or receive calls - visiting US

Leanne_T — Fri, 07 Apr 2023 05:45:53 GMT

What happens if you manually select another network? @wknight

Have you restarted the phone?

Leanne.