topic Sold a package I can't use. in Mobile Services

Sold a package I can't use.

Realdeal23 — Thu, 06 Apr 2023 00:10:24 GMT

Hello, I have some issues. I signed a new contract last august for 2 years. I was preparing to work abroad and the sales person said the phone would work abroad. I have to use data roaming services which are not cheap and don't last. I can't ring international numbers even if I want to pay 2.50 a min. Can't ring 360 or contact ee directly. I also was given a another sim I was told I can cancel at any time but isn't the case. I'm paying around 65 pounds a month for a phone basically. Again can't contact ee, can anybody help. It's a nightmare.

Re: Sold a package I can't use.

James_B — Thu, 06 Apr 2023 07:24:57 GMT

Hi @Realdeal23,

Welcome to the EE Community. 🙂

Which country are you currently in?

Did you text ROAMING to 150 to activate roaming and international calling before you left the UK?

For what purpose was the second SIM card sold to you?

You can find all the methods of contacting Customer Care in Contact us | Get in touch for help and support.

James

Re: Sold a package I can't use.

Realdeal23 — Wed, 12 Apr 2023 10:32:19 GMT

I didn't msg 150 in UK to use my phone data abroad, I can't ring any international numbers, can't ring ee. Can anybody help, thanx 🙏

Re: Sold a package I can't use.

XRaySpeX — Wed, 12 Apr 2023 10:50:45 GMT

@Realdeal23 : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Sold a package I can't use.

Realdeal23 — Thu, 13 Apr 2023 05:40:09 GMT

Thank you, I will try Skype. Can't ring even free numbers. Thank you.