topic Re: How to contact customer service from abroad in Mobile Services

How to contact customer service from abroad

MarkRox — Tue, 04 Apr 2023 17:44:39 GMT

Hi,

I paid £15 for roaming and it doesn’t work. As EE have removed customer services (can’t call and speak to anyone anymore) does anyone have any advice on how to activate roaming that isn’t listed on the website? Roaming is switched on in my phone settings, I paid for £15 roaming add on , my spend cap is set to £30 and finally I have switched my phone on and off and on several times.

This happened last time and no resolution was found. It does appear to be one of the brexit benefits that we won. I have three lines with EE and two work as contract start date was pre June 2021, so this only impacts contract started December 2021.

it does seem likely that I will need to leave EE to a provider that can provide roaming and customer service.

Re: How to contact customer service from abroad

XRaySpeX — Tue, 04 Apr 2023 17:48:26 GMT

@MarkRox : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: How to contact customer service from abroad

XRaySpeX — Tue, 04 Apr 2023 17:56:31 GMT

@MarkRox : If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Re: How to contact customer service from abroad

Chris_B — Tue, 04 Apr 2023 19:11:27 GMT

@MarkRox Not sure why you think EE customer service are not there. Just press option 2 as directed when you call.

Re: How to contact customer service from abroad

Jo555 — Mon, 10 Apr 2023 13:38:53 GMT

Sorry but this number does not work

Re: How to contact customer service from abroad

bristolian — Mon, 10 Apr 2023 13:56:21 GMT

@Jo555 wrote:

Sorry but this number does not work

What happens when you try 0800 0798586? Are you in the UK or abroad? Are you calling from an EE phone or from another network?

Re: How to contact customer service from abroad

Katie_B — Tue, 11 Apr 2023 06:35:15 GMT

Hi @Jo555.

Have you tried calling +44 7953966250?

Speak soon,

Katie 🙂

Re: How to contact customer service from abroad

Takerpoo11 — Sat, 17 Jun 2023 07:55:59 GMT

I have top top 10 lb to get 7 Days of data and it's not working I am abroad in Greece

Re: How to contact customer service from abroad

Leanne_T — Sat, 17 Jun 2023 07:58:25 GMT

Hi @Takerpoo11

Thanks for coming here.

Do you have an active subscription pack?

What happens when you text 150 to active the roaming add-on?

Leanne.

Re: How to contact customer service from abroad

earanzazu — Mon, 28 Aug 2023 05:42:04 GMT

My phone is not working I am abroad in Spain and the services is not great.

Can you please help as I need a good conection

Please

Elizabeth Aranzaxu

Re: How to contact customer service from abroad

Leanne_T — Mon, 28 Aug 2023 06:53:28 GMT

Hi @earanzazu

Thanks for coming here.

Have you tried manually searching for other networks in your phone settings?

Do you have a pay as you go or pay monthly account?

Leanne.