topic Re: Re: cant receive sms or calls while abroad in Mobile Services

Re: cant receive sms or calls while abroad

stevej200 — Tue, 28 Mar 2023 10:24:58 GMT

What does roaming have to do with receiving SMS messages? I am in the same boat, I need to receive an SMS from Paypal but my phone suddenty stopped receiving messages and calls

Re: Re: cant receive sms or calls while abroad

Schockwave — Tue, 28 Mar 2023 10:40:33 GMT

@stevej200 , if you are abroad, then you need to have roaming enabled on your account to receive SMS or any other messages, it is the same as making and receiving calls, they are not sent over wifi, but mobile network.

Are you on pay as you go or contract?

Pay as you go is roaming enabled, but you need to have credit, whereas on contract you do have to enable roaming on your account.

If you are in the UK, then you do not have to have roaming enabled. You could try rebooting your phone.

Re: Re: cant receive sms or calls while abroad

XRaySpeX — Tue, 28 Mar 2023 11:53:09 GMT

@stevej200 : Using your phone abroad is Roaming!

Re: Re: cant receive sms or calls while abroad

stevej200 — Wed, 29 Mar 2023 13:47:13 GMT

I am on PAYG and I am abroad. Was receiving calls and messages normally until last week, then suddenly stopped. And I have sufficient credit. I also can not send text messages, but for some reason I am able to make calls. What gives?

Re: Re: cant receive sms or calls while abroad

Christopher_G — Wed, 29 Mar 2023 15:00:00 GMT

Did you use the SIM card in the UK to make a phone call or send a text message before travelling abroad, @stevej200?

Chris

Re: Re: cant receive sms or calls while abroad

stevej200 — Thu, 30 Mar 2023 13:38:31 GMT

Yes, I did. I've been using this phone for a long time, in the UK and outside. As I said, everything worked fine until last week, and now it doesn't

Re: Re: cant receive sms or calls while abroad

Christopher_G — Thu, 30 Mar 2023 13:55:23 GMT

Are you able to try manually searching for another available network and connect, @stevej200?

Chris

Re: Re: cant receive sms or calls while abroad

stevej200 — Fri, 31 Mar 2023 08:46:00 GMT

I am able to manually search for another network. There are two networks available where I am located, but the phone is only connecting to one of them

Re: Re: cant receive sms or calls while abroad

stevej200 — Fri, 31 Mar 2023 08:59:36 GMT

And again, it's not like I just arrived in this country. I have been here for a long time, travelling in and out of the country to the UK regularly, and never had a problem receiving text messages and calls. This just started happening this week

Re: Re: cant receive sms or calls while abroad

Leanne_T — Fri, 31 Mar 2023 10:23:21 GMT

Hi @stevej200

Thanks for confirming.

How long have you been abroad?

What happens if you manually connect to the other network?

Leanne 🙂

Re: Re: cant receive sms or calls while abroad

stevej200 — Fri, 31 Mar 2023 13:29:56 GMT

Left UK on 6 March. When I try to manually connect to the other other network, I get "Couldn't connect".

Re: Re: cant receive sms or calls while abroad

Leanne_T — Fri, 31 Mar 2023 13:50:33 GMT

Thanks @stevej200

I would suggest getting in touch with our mobile care team and they will get this looked into in more detail for you.

Leanne.

Re: Re: cant receive sms or calls while abroad

stevej200 — Fri, 31 Mar 2023 18:02:25 GMT

Thanks, but I'm not about to spend £100 on roaming charges just to speak to support

Re: Re: cant receive sms or calls while abroad

XRaySpeX — Fri, 31 Mar 2023 19:59:03 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Re: cant receive sms or calls while abroad

stevej200 — Sat, 01 Apr 2023 15:14:31 GMT

what does "in my sig. on Skype" mean?

Re: Re: cant receive sms or calls while abroad

XRaySpeX — Sat, 01 Apr 2023 16:11:41 GMT

Look in my signature at bottom of my posts & use the Skype app to make the call.