topic Re: Re: Turn off mobile data from a different phone in Mobile Services

Re: Turn off mobile data from a different phone

Larna03 — Thu, 30 Mar 2023 20:48:09 GMT

Hi I’ve been having this problem aswell which has resulted me not being able to use my data for 3 days as I can’t toggle it back on. How can this be fixed

Re: Re: Turn off mobile data from a different phone

Larna03 — Thu, 30 Mar 2023 22:08:10 GMT

Accidentally turned on mobile data in the ee app and now I’m unable to turn it back on it comes up with ‘sorry, there’s something wrong text info to 150 to make the change’ I have done this and nothing works. HELP it’s been 3 days

Re: Re: Turn off mobile data from a different phone

Katie_B — Fri, 31 Mar 2023 06:25:55 GMT

Good morning @Larna03.

Are you the account holder?

Speak soon,

Katie

Re: Re: Turn off mobile data from a different phone

Larna03 — Fri, 31 Mar 2023 08:03:09 GMT

Hi yes I am the account holder

Sent from my iPhone

Re: Re: Turn off mobile data from a different phone

Katie_B — Fri, 31 Mar 2023 08:04:46 GMT

Thanks for getting back to me @Larna03.

Are you still seeing the error message this morning?

Katie

Re: Re: Turn off mobile data from a different phone

Larna03 — Fri, 31 Mar 2023 08:10:09 GMT

I am yes. Still won’t let me turn my mobile data back on

Sent from my iPhone

Re: Re: Turn off mobile data from a different phone

Katie_B — Fri, 31 Mar 2023 08:18:54 GMT

Please give our customer care team a call on 150 @Larna03.

The team will be able to look into this further for you.

Katie