topic Re: Is this a legitimate EE email address? in Mobile Services

Is this a legitimate EE email address?

Mrsvb — Thu, 30 Mar 2023 08:36:52 GMT

My husband just received email from ee@eemail.ee.co.uk confirming an order for a new device and a new monthly payment plan he definitely didn’t order. Is this a legit EE email address? Our first thought was it’s a scam, but the links go to the official EE website so now we’re worried someone has set up an account using his details. Is this even possible!?

Re: Is this a legitimate EE email address?

chistery — Thu, 30 Mar 2023 09:31:14 GMT

HI @Mrsvb

It's a valid email address that EE use, but they can also easily be spoofed. I would suggest you call EE and check the validity of the email.

https://ee.co.uk/contact-ee

Re: Is this a legitimate EE email address?

Leanne_T — Thu, 30 Mar 2023 11:39:49 GMT

Hi @Mrsvb

Thanks for coming here.

Please call us as @chistery has advised so the team can get this looked into for you and check if this is an error.

Let me know how you get on.

Leanne 🙂