topic Re: Text and calls in France in Mobile Services

Text and calls in France

Lmoon — Tue, 28 Mar 2023 19:03:49 GMT

I am currently in France and cannot make outgoing calls or text. I am receiving incoming calls and text but cannot call out or reply to texts. I have the roam abroad pass and received the EE message when I arrived saying I could use my phone as normal

Re: Text and calls in France

Chris_B — Tue, 28 Mar 2023 20:03:18 GMT

@Lmoon Have you just tried restarting the device?

Re: Text and calls in France

Lmoon — Tue, 28 Mar 2023 20:04:53 GMT

I have yes also tried changing network provider in my setting

Re: Text and calls in France

bristolian — Tue, 28 Mar 2023 21:47:27 GMT

Did you also enable the "call abroad & premium rate" facility?

Re: Text and calls in France

XRaySpeX — Tue, 28 Mar 2023 23:31:05 GMT

@bristolian : You can't the mo', temporarily disabled.

Re: Text and calls in France

Katie_B — Wed, 29 Mar 2023 06:37:57 GMT

Hi @Lmoon.

Did you activate roaming before leaving the UK by either texting ROAMING to 150 or by giving us a call?

Purchasing the Roam Abroad Pass does not automatically activate these settings.

Speak soon,

Katie 🙂

Re: Text and calls in France

Eco5 — Fri, 05 May 2023 15:59:44 GMT

I have just arrived in France and did not set up before leaving. Can I do it now?

Re: Text and calls in France

bristolian — Fri, 05 May 2023 16:13:07 GMT

If you're on PAYG, then roaming is auto-enabled once you use your phone in the UK first.

If you're on pay-monthly, then roaming can only now be enabled by contacting EE CS from another phone or a web-calling app such as Skype.