topic Re: ITIM EE no messages received or sent in Mobile Services

ITIM EE no messages received or sent

lubru — Tue, 28 Mar 2023 07:13:02 GMT

Hi, since yesterday I cannot send or receive any text messages. I am in Italy and roaming is on. I am using ITIM EE network. Calls are fine, wifi also. Just no messages. I need them to be able to work....any help? Thanx.

Re: ITIM EE no messages received or sent

Christopher_G — Tue, 28 Mar 2023 10:11:41 GMT

Hi @lubru

Welcome to the community.

Is your plan a pay as you go plan, or contract?
Chris

Re: ITIM EE no messages received or sent

lubru — Tue, 28 Mar 2023 12:52:15 GMT

hi christopher, PAYG but a couple of hours ago texts resumed to be delivered, even the ones from yesterday...I can also send them. my guess is that either I TIM or EE had a glitch in the roaming...just my guess! I am happy now as I can do some work! thanks anyway, lu

Re: ITIM EE no messages received or sent

Christopher_G — Tue, 28 Mar 2023 13:01:00 GMT

That's great news, @lubru.

Tanks for letting us know. Enjoy the rest of your trip. 🙂

Chris

Re: ITIM EE no messages received or sent

Gu8 — Thu, 21 Sep 2023 07:55:20 GMT

Hi. I am traveling to Italy today for 3 days; how to active roaming for 3 days only?

Thanks,

Gul

Re: ITIM EE no messages received or sent

Leanne_T — Thu, 21 Sep 2023 07:57:59 GMT

Hi @Gu8

Thanks for coming here 🙂

Do you have a pay as you go or pay monthly account?

Leanne 🙂

Re: ITIM EE no messages received or sent

XRaySpeX — Thu, 21 Sep 2023 23:35:48 GMT

@Gu8 : You may use your usual UK allowances in the EU with up to 50 GB (contract) or 25 GB (PAYG) data per billing month if you have more. If on contract & your contract started after 07/07/2021 there'll be a £2.29 / day charge for using your UK allowances in EU or alternatively you may buy the Roam Abroad Pass for £15 / month.

On PAYG there are charges for using your pack allowances in the EU of either £2.50 / day or £10 / week, to be taken only from your PAYG credit, not your recurring card payment. If you opt for neither you will be paying standard rates for calls & texts & need to buy a PAYG add-on for data.

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

If you are on PAYG, make sure you have used your PAYG SIM to make a call or text before leaving the UK.