topic Re: SINGAPORE ROAMING in Mobile Services

SINGAPORE ROAMING

Rajan14 — Tue, 28 Mar 2023 05:45:42 GMT

Hi Team, I'm travelling to Singapore and I would like to call from there to the UK number as well get the calls from the UK numbers. In this case could you please suggest me which add on/service I need to choose . Please confirm. Thanks.

Re: SINGAPORE ROAMING

XRaySpeX — Tue, 28 Mar 2023 05:50:43 GMT

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/singapore.

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

Re: SINGAPORE ROAMING

Rajan14 — Tue, 28 Mar 2023 07:29:48 GMT

thanks for the response, from the given link i got the below details. As per the image, if have enough balance i can make and receive calls from UK. is that correct.

Re: SINGAPORE ROAMING

James_B — Tue, 28 Mar 2023 08:00:11 GMT

Hi @Rajan14,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

James

Re: SINGAPORE ROAMING

Rajan14 — Tue, 28 Mar 2023 08:08:59 GMT

Hi, Pay monthly plan

Re: SINGAPORE ROAMING

James_B — Tue, 28 Mar 2023 08:23:56 GMT

Hi @Rajan14,

Yes, you'll be able to make and receive calls without an add-on.

Just make sure you text ROAMING to 150 to make sure roaming and international calling are allowed and that your spend cap is sufficient.

Hope this helps.

James

Re: SINGAPORE ROAMING

XRaySpeX — Tue, 28 Mar 2023 09:34:27 GMT

You don't need a balance on contract. It's just charged to your monthly bill.