topic Re: Roaming in Canada problem in Mobile Services

Re: Roaming in Canada problem

Ziggygee — Mon, 27 Mar 2023 14:14:59 GMT

Sorry to jump on an old thread. Jan 23 I was in Canada with roaming pack and everything worked fine. Im back now with same pack and it does not work. I get connect for couple seconds then nothing. Have to reboot phone for another couple of seconds of working then off again.

Any ideas? I'm here for work and need this resolved

Re: Re: Roaming in Canada problem

Leanne_T — Mon, 27 Mar 2023 14:24:32 GMT

Hi @Ziggygee

Thanks for coming here.

Can you try manually connecting to another network in your phone settings, do you stay connected?

Leanne 🙂

Re: Re: Roaming in Canada problem

Ziggygee — Mon, 27 Mar 2023 16:29:58 GMT

Hey, thanks for getting back. I've tried each one, connects for around 30 seconds max then back to emergency calls. Its really confusing as In January I had no issues whatsoever and was In the same place.

Re: Re: Roaming in Canada problem

Christopher_G — Mon, 27 Mar 2023 16:38:07 GMT

Do you still have the same plan as the last time, @Ziggygee? Are you on contract or pay as you go?

Chris

Re: Re: Roaming in Canada problem

Ziggygee — Mon, 27 Mar 2023 17:01:57 GMT

Contract. Same plan and bolton/adding. Nothing has changed

Re: Re: Roaming in Canada problem

Christopher_G — Mon, 27 Mar 2023 17:21:31 GMT

I'd recommend giving our Mobile Care team a call over a VoiP service such as Skype, @Ziggygee.

They'll be able to check everything from our side for you.

Chris

Re: Re: Roaming in Canada problem

Ziggygee — Mon, 27 Mar 2023 17:31:30 GMT

Sure thing Christopher. Can you give me their number and opening hours so I can try arrange some time to make contact?

Re: Re: Roaming in Canada problem

Christopher_G — Mon, 27 Mar 2023 17:35:05 GMT

Yes, definitely, @Ziggygee.

The contact numbers are here on our contact us help page. The team you need to speak to is our technical support team and they're open 08:00AM - 09:00PM Monday - Friday and 08:00AM - 08:00PM at weekends (UK time).

Chris