topic Cut off when abroad after inexplicable text in Mobile Services

Cut off when abroad after inexplicable text

Stewart47 — Sat, 25 Mar 2023 11:43:30 GMT

I received a text saying that I had been barred from using my phone abroad (where I am for work, France) because of my spend cap. I have free calls and texts etc because I have a pre-Brexit account so the spend cap should not be relevant. Nevertheless, I've increased my spend cap but still am unable to make calls. I am completely cut off - can't even call EE!!

Re: Cut off when abroad after inexplicable text

Schockwave — Sat, 25 Mar 2023 12:15:25 GMT

Hello @Stewart47 ,

Welcome to the community,

Are you permanently living abroad?

Are you pay monthly contract or pay as you go?

You can contact EE using Skype for free:

https://ee.co.uk/contact-ee/account-billing/mobile

Re: Cut off when abroad after inexplicable text

Stewart47 — Sat, 25 Mar 2023 12:24:04 GMT

Thanks Shockwave. I work in France abut 10 weeks a year and pay by contract. I eventually got the solution by my wife (whose phone is on the same a/c) phoning ee and getting a member of staff to call me. They did so and suggested turning my phone right off and restarting. I had to do this rtwice but in the end it re-set my cap and now all works fine. Thanks for the Skype tip. Useful for next time - but hope there won't be one!

Re: Cut off when abroad after inexplicable text

Schockwave — Sat, 25 Mar 2023 12:28:30 GMT

@Stewart47 , You are welcome, glad you were able to get it sorted and is now working fine, thank you for letting me know.