topic Re: Cannot delete an EE voicemail in Mobile Services

Cannot delete an EE voicemail

DocWatson — Thu, 23 Mar 2023 16:25:40 GMT

I have an EE voicemail 'New voicemail' which when listened to talks about options for voicemail. I cannot delete it WHY????

Re: Cannot delete an EE voicemail

bristolian — Thu, 23 Mar 2023 18:04:34 GMT

Pressing option 3 during, or after listening to, a voicemail - will allow you to delete it.

What happens when you press button 3?

If necessary, try calling yourself from another phone and leaving yourself another voicemail - which you can then delete.

Re: Cannot delete an EE voicemail

DocWatson — Fri, 22 Mar 2024 20:17:00 GMT

yes, cannot delete it

Re: Cannot delete an EE voicemail

Leanne_T — Sat, 23 Mar 2024 07:50:59 GMT

Hi @DocWatson

Thanks for coming back to us.

Did you try @bristolian's advice and leave a voicemail message and try and delete the message?

Leanne.

Re: Cannot delete an EE voicemail

DocWatson — Mon, 25 Mar 2024 15:07:01 GMT

Yes I tried that and still didn't work

Re: Cannot delete an EE voicemail

Christopher_G — Mon, 25 Mar 2024 16:51:22 GMT

Thanks for trying, @DocWatson

It may be worth speaking to our Mobile Care team to see if we can clear the voicemail from our side.

Chris

Re: Cannot delete an EE voicemail

DocWatson — Wed, 12 Jun 2024 00:27:33 GMT

There has been a stored voicemail on the phone from new which cannot be
deleted.

I added a new voicemail as suggested but still couldn't delete the
original.

I don't want to turn of voicemail.

Only had the phone 2 years and still not sorted.

Re: Cannot delete an EE voicemail

Christopher_G — Wed, 12 Jun 2024 06:46:34 GMT

Hi @DocWatson

If you speak with our Mobile Care team, they may be able to reset your voicemail from our side.

Chris

Re: Cannot delete an EE voicemail

bristolian — Wed, 12 Jun 2024 07:06:23 GMT

@DocWatson wrote:
There has been a stored voicemail on the phone from new which cannot be
deleted.

I added a new voicemail as suggested but still couldn't delete the
original.

What happens when you select the option? Is the VM listed as being "new"?