topic Re: International call barring in Mobile Services

International call barring

bw919 — Thu, 23 Mar 2023 07:58:54 GMT

Hello,

I was wondering whether EE could help me remove the international call barring.

I can't make or receive calls while travelling abroad. My phone is set up to be used for roaming in any country and I purchased a 30 anywhere to UK roaming mins add-on as well.

Thank you for your help.

Re: International call barring

Christopher_G — Thu, 23 Mar 2023 08:01:47 GMT

Hi @bw919

Welcome to the community.

Our Mobile Care team will be able to look into lifting that call restriction for you. You can find our contact information, including an international number on our get in touch help page.

Chris

Re: International call barring

bw919 — Thu, 23 Mar 2023 08:28:08 GMT

Hi Chris,

Thanks for your help.

As I can't make calls now, I can't contact your team on +44 7953966250.

Can the mobile care team call me on a different number or help me via live chat, please?

Thanks.

Re: International call barring

Christopher_G — Thu, 23 Mar 2023 09:00:35 GMT

You can try the live chat on the link I posted above, @bw919. It sometimes doesn't work from abroad though. If you have access to a VoiP service, such as Skype, you could try calling us through that?

Chris