topic Re: Roaming Issue - Need to connect with staff in Mobile Services

Roaming Issue - Need to connect with staff

Rinaaa — Wed, 22 Mar 2023 13:58:20 GMT

I set my roaming pass to start on 11/03/2023 - 11/04/2023. It is now the 22/03/2023 and I still have no roaming internet which I had purchased (in advance). I have sent across several emails to different EE staff members, and noone has assisted me with my issue and now I cannot get into contact with staff from EE as I am abroad and cannot call EE. I am trying to request a "call-back" via my EE account and even this is not doable.

Re: Roaming Issue - Need to connect with staff

James_B — Wed, 22 Mar 2023 16:15:59 GMT

Hi @Rinaaa,

Welcome to the EE Community. 🙂

How did you activate your Roam Abroad Pass?

Did you also text ROAMING to 150 to activate roaming before you travelled?

James

Re: Roaming Issue - Need to connect with staff

bristolian — Wed, 22 Mar 2023 17:59:12 GMT

To add, enabling a billing add-on (the Roam Abroad Pass) doesn't automatically activate the roaming facility which is what allows your phone to connect to foreign networks.

EE have no email-CS contact.