topic Re: Not able to use my data on my phone!!? 🤔 in Mobile Services

Not able to use my data on my phone!!? 🤔

sallylowe78 — Tue, 21 Mar 2023 19:28:30 GMT

For some reason my daughter's phone isn't allowing the data to work on it. Its very strange!

It is a pay as you go (Sim) and it was working normally, then over the next few days it just stopped.

Why is that? Its just saying "no service" all the time. The only time it works is when she's back in the house with our WIFI.

Can someone please help me get this sorted out? 🙏

Thanks kindly...

Sally

Re: Not able to use my data on my phone!!? 🤔

XRaySpeX — Tue, 21 Mar 2023 19:31:33 GMT

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Not able to use my data on my phone!!? 🤔

sallylowe78 — Tue, 21 Mar 2023 19:32:32 GMT

I'm having the same issue! It was working normally, then stopped.

Have you sorted it out yet or still the same?

Sally

Re: Not able to use my data on my phone!!? 🤔

sallylowe78 — Tue, 21 Mar 2023 19:38:50 GMT

Hi,

I can't even ring out. It just says "no service"!! I have put two lots of top ups on the phone and it doesn't run out until 26th March 2023.

As soon as I'm home with our WiFi, the phone starts working again.

It's definitely something to do with the network.

I can't even ring out on it if I'm not in the house.

When I get home later, I will ring 150 and see if they can help me sort it out!

I've seen others on here having the same issue. Its been another month with the same issue. I just hope EE can see that I've not used any data or called out on the phone and then roll the data over for another month. Fingers crossed 🤞 🙏

Thanks a lot!

Sally

Thanks for your help.

Re: Not able to use my data on my phone!!? 🤔

bristolian — Tue, 21 Mar 2023 19:44:43 GMT

If your daughter's phone isn't displaying coverage, that is the problem - which is affecting data. However, the reply above yours has given some excellent advice on remedying the likely cause of this.

Re: Not able to use my data on my phone!!? 🤔

sallylowe78 — Tue, 21 Mar 2023 19:52:54 GMT

Yeah, thank you! I did think that I just need to sort it later when I get back from taking my son to football.

Thank you,

Sally

P.S. Great reply. 👍🏼

Re: Not able to use my data on my phone!!? 🤔

XRaySpeX — Tue, 21 Mar 2023 21:16:53 GMT

@sallylowe78 wrote:

I have put two lots of top ups on the phone and it doesn't run out until 26th March 2023.

Probably too late for that now. It's probably already gone into hibernation. Top-ups only count before it gets deactivated.